It’s not a lot of money, but what’s remarkable is that Netflix did this for most of us completely unprompted. They’re offering to refund 2% of users’ monthly bills back to them, if they simply click on the link that was emailed. Tonight, Netflix emailed a large number of its subscribers to apologize for a Xbox Live streaming outage that occurred yesterday. That’s why it’s so perplexingly wonderful when a company does the right thing, like Netflix.
Here’s my issue: It’s not so much that your service sucks, it’s that you refuse to be held accountable for it sucking, and rarely, if ever, do anything about it.
And if you follow me on Twitter, you might say that I do more than my fair share. I do my fair share of complaining about poor service.
